RETURNS & REFUNDS POLICY
We also take responsibility of 100% refund of your payment in case you do not receive the ordered products. In case if we have accepted the payment, and unfortunately the product is not available in stipulated time, we will contact you and as apology measure shall offer you choice of dress in higher price range without charging you any extra payment or extra shipping charge. If you refuse than we will issue Refund in 3 working days. Refund will reflect in customer's account in 2 to 8 international working days.
There could be certain circumstances beyond our control where you could receive a product that is not ordered. In such circumstances :
- Please notify us of receiving a different item than ordered within maximum 24 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices
- It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit. We will arrange for reverse pick up of incorrect order from your location.
You do not pay any charges for return courier. Kindly get in touch with our Customer Service Team by Email:firstname.lastname@example.org They will provide you with replacement/Refund/reverse pick up details as per your instructions. The replacement product will be shipped to your satisfaction at no extra cost. In Returns Case will issue refund as per above policy once we receive the product back at our store address. There could be certain circumstances beyond our control where you could receive a parcel damaged during shipping process. Kindly refuse to take delivery of damaged parcel from the courier and inform us of Damaged shipment in maximum 24 hours. Any complaint with regards to the stains or stitching or any other issues should be reported to us within 24 hrs on receipt of the products. We require digital picture of the same in order to review and verify the same with our records as all items are photographed before dispatch. We firmly believes that all the customers who order online are aware that the colors seen on the monitor will be 10% to 20% different as compared to the color of actual outfit or any item ordered. All bollywood replica products images are for reference purposes only and actual products may vary in color, fabrics and work.